What separates restaurants that struggle from those that thrive? Firebirds CEO Steve Kislow shares the leadership systems, hiring strategies, accountability methods, KPIs, and profit insights that helped grow the brand from three restaurants to 70 locations. Learn practical ideas any independent restaurant can implement immediately.

What makes guests come back again and again? In this episode, Roger sits down with the co-founder of one of hospitality's fastest-growing restaurant groups to discuss building unforgettable guest experiences, retaining great employees, creating strong restaurant culture and tracking the KPIs that drive long-term success. Practical ideas every independent restaurant owner can implement immediately.