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I have managed restaurants for over 15 years. The first time I saw Roger’s Sales Stars Training Program, it articulated everything that I struggle to explain to my staff in a very basic, easy to understand way. The basic core information sends a clear and meaningful message that every Owner, Manager and Staffer can relate to – “MONEY”! The system works and demonstrates how going above and beyond through suggestive selling increases sales and profits and directly impacts tips. When you can show a server or bartender a proven formula to easily increase their personal income by enhancing the guest service experience, I guarantee they will listen!
Sales Stars made us realize that (at our 3 locations) we were focusing too little on sales training and that we didn’t have the right balance of hospitality and sales training. After I went through the modules I realized how every individual working within the restaurant could influence sales positively by training ALL staff. We have been very pleased with the difference in guest checks from before and after using the Sales Stars program and would highly recommend it for any restaurant interested in increasing it’s bottom line sales.