KEY TAKE-AWAYS

- You have 1 Chance to make a positive Impression in your restaurant and impressions are lasting

- Train your staff to NOTICE. To See what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broken

- There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back”

- Systemize each of these 12 areas so that the guest experience is consistent and above expectations each and every time.  

-  Think of this as cost-effective “Internal Marketing” that builds your business and your Brand for no money

WATCH:

LISTEN:

RESOURCES:

For more key nuggets on this topic, check out my appearance on the “Food Marketing Podcast” at this linkhttp://www.restaurantrockstars.com/blog/there-is-no-finish-line  and my recent blog in Restaurant Hospitality Magazine at this link:  http://www.restaurantrockstars.com/blog/focus-on-these-12-guest-contact-points

NEW RESTAURANT ROUNDTABLE:

Please join my new Restaurant Roundtable every Wednesday at 12 Noon Eastern.  Each week, four industry experts and myself discuss a key-topic to improve and help restaurants succeed.  You can either listen, chime in on the topic or ask a relevant question affecting your restaurant…see this week's topic and dial in info below:

Restaurant Roundtable

I hope to see you on the next call - See our home page weekly for scheduled topics and dial in info!