Episode #79 How To Deliver AMAZING Customer Experiences

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #78 Disaster may be around the Next Corner

Episode #78 Disaster may be around the Next Corner

In today’s episode, I speak with Lisandra Pagan, a business interruption expert who lost her own small business to an unforeseen natural disaster. Listen and learn all you can do to not only survive the unexpected, but to move forward more positively and confidently than before. 

Episode #77  Get Bulletproof or Die!

Episode #77 Get Bulletproof or Die!

Today’s episode is all about the potential pitfalls of leasing your space and being at the mercy of your landlord.  All may be well for many years and then the unexpected happens.  To be truly “Bulletproof”, I recommend you explore owning your real estate and if the timing is not right today, working towards this goal for tomorrow… I’m not saying this is the correct thing to do for every situation, but this approach gives you leverage and a stronger “Exit Strategy” for your future and the future of your restaurant.

Episode #76 A Financial Expert Tells All

Episode #76 A Financial Expert Tells All

You can’t run an effective operation without a team and one vital person on that team is your CPA and Tax Professional… but just any CPA won’t due, there is a difference.  Listen to today’s episode as I speak with Mr. Tony Perricelli, CPA and Master of Taxation.  Its all about making more money and keeping more money. 

Episode #75 Are your Customers Peeved?

Episode #75 Are your Customers Peeved?

This episode is all about customer Pet-Peeves.  The most minute details affect the guest’s impressions of your operation and these impressions are lasting.  They absolutely determine whether or not the guest returns.  Take a listen to our discussion as we cover seventeen - that’s right 17 customer service pet peeves to banish forever in your restaurant. 

Episode #73 A Secret Weapon For Your STAFF

Episode #73 A Secret Weapon For Your STAFF

After starting and running restaurants for two decades, I’ve got your Secret Weapon!  Listen closely to this episode.  Many restaurants train their staff on Service, but few train their staff How to SELL and this can DOUBLE if not TRIPLE your sales!

Episode #72 Here’s A Profit Center More Profitable than your Restaurant!

Episode #72 Here’s A Profit Center More Profitable than your Restaurant!

As rocking as your place may be, you can’t have too many profit centers!  You may have Take-Out, possibly Delivery, even the Retail Store, but have you thought about the power of Catering?  The beauty of catering is you can do it during non-busy times or even before your doors open for dinner service.

Episode #71 How To Print Money in your Restaurant with Cash Cows

Episode #71 How To Print Money in your Restaurant with Cash Cows

What’s a Cash Cow you ask?  Any food or beverage menu items that have a high “perceived value” with guests, cost very little to put on the plate, are very popular and most important very profitable.  This is how you make money in the restaurant business folks!  Listen to this episode for the real scoop and then to put this plan in action!

Episode #70 Explode Your Restaurant’s Marketing Firepower!

Episode #70 Explode Your Restaurant’s Marketing Firepower!

Nothing is more important than your restaurant’s hard-earned reputation. Here is a very powerful tool that will automatically capture your restaurant’s positive reviews and post them to the major online review sites and social media platforms.  You’ve got 1000 other details to think about in your restaurant, it only makes sense to build systems into your business across your restaurant. 

Episode #69 "Paramount Service" Knows NO Pricepoint!

Episode #69 "Paramount Service" Knows NO Pricepoint!

I had the opportunity to dine out in two very different restaurants last week and the service varied dramatically.  You might be surprised by my experiences.  Listen as I walk you through the nuances of each experience, picture the customer expectation and you’ll see what I mean by Paramount!

Episode #68  Secrets From A 5-Star Kitchen w/ Rachel Wiener of the St. Regis Deer Valley

Episode #68 Secrets From A 5-Star Kitchen w/ Rachel Wiener of the St. Regis Deer Valley

Listen as the Chef from the St. Regis Deer Valley tells of her early desire to cook, family influences and path through numerous positions in varied kitchens to lead at the St. Regis.  Its a refreshing story that I hope inspires other operators, chefs and restaurant people in all positions.  In my opinion, this is the true definition of hospitality and the only way to run a kitchen and a restaurant.

Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2

Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2

Could you pack your bags and leave your restaurant tomorrow?You have a “system” if you can leave your restaurant for a week, a month or even a year and its just as profitable, just as successful when you return.   How powerful is this one idea! 

Episode #66 Never Quit, Never Say Die

Episode #66 Never Quit, Never Say Die

Today’s guest Mr. Jim Palmer is a multi-faceted entrepreneur, as well as a marketing and business building expert.  Despite tremendous life challenges, Jim has the philosophy of “Never Quit, Never Say Die”!  Listen as he tells his story of hardship turned to victory.  We can all be inspired, learn and apply these life lessons to our own business.

Episode #65 How To Absolutely Dominate The Competition!

Episode #65 How To Absolutely Dominate The Competition!

Listen to today’s episode as we cover cost cutting, sales building, guerrilla marketing and service-smashing customer loyalty programs.  This podcast is loaded with ideas to Maximize profit and gain what I call a “Secret Weapon” in this business and if you want to take this Action further, we’ve got a deal for you - Stay Tuned!

Episode #64 The Money’s Either in Your Pocket or Theirs!

Episode #64 The Money’s Either in Your Pocket or Theirs!

To run a really profitable restaurant, you have to pay attention to the key financial details.  The problem is, this can be a hassle. Many operators and managers just plain HATE the numbers and important processes like taking regular inventory and running food cost.   So here’s simple solution...

Episode #63 The Heart & Soul of a Restaurateur

Episode #63 The Heart & Soul of a Restaurateur

You know this business is all about passion… the blood, sweat, tears and hard knocks that define a triumphant restaurateur. Listen as Chris tells his story of the obstacles he faced to establish his now busy Cafe, the steps he’s taking to “systemize” his operation and how dreams still come true everyday in the restaurant business.

Episode #62 Would Your Restaurant Win an Oscar?

Episode #62 Would Your Restaurant Win an Oscar?

When your doors open for business each day, its like the curtain going up and suddenly its “Showtime”!  Think of your staff not as hosts, bussers, bartenders and servers, but as actors and actresses on stage ready to delight the customer not just with the products you sell, but the service you provide.  Delivering amazing dining experiences with consistency and flair is the key to a long sustainable business that prints money.

Episode #61 What Would Happen if You Left Your Restaurant?

Episode #61 What Would Happen if You Left Your Restaurant?

I get that this business can be all-consuming, but if you don’t put systems in place now, you’ll be spinning your wheels forever.  This business is hard enough so you might as well be creating an “Exit Strategy” for the future.  This way you get options. 

Episode #60 Why and When You Should Close Your Restaurant

Episode #60 Why and When You Should Close Your Restaurant

In this latest episode, my friend and industry PRO Jaime Oikle of www.runningrestaurants.com and I discuss why you should probably close your restaurant one or two days a week.  Unless you’re in Las Vegas or a major destination with constant traffic, you just might be losing money staying open on your slow nights.

Listen as we walk you through a simple daily Break-Even exercise which will show you exactly how much you need to ring in sales each and every day.  This quick listen is time well spent to really dial in your operation and most important save and boost your Profits!