Episode #93 A Winning Strategy For Your Restaurant From Your Favorite Sports Team

Episode #93 A Winning Strategy For Your Restaurant From Your Favorite Sports Team

Give today’s episode a listen… its short, but powerful.  Here, I present one of the most effective training exercises I know that’s proven to not only deliver amazing dining and service experiences, but to increase your restaurant sales.  When your entire team are conditioned with product and restaurant knowledge to educate, inform and entertain each and every customer, you will have an unstoppable competitive advantage.  

Episode #92 HIT THE JACKPOT with your Restaurant’s Marketing

Episode #92 HIT THE JACKPOT with your Restaurant’s Marketing

Have you ever won the lottery? Maybe not.  Or if you have, it wasn’t a huge take.  But I’m betting it was an instant of fun getting that ticket and scratching off those circles with a quarter.  Well, why not give your customer that same excitement each and every time they dine with you? 

Episode #91 Is Your Restaurant Running You?

Episode #91 Is Your Restaurant Running You?

You can work 6 and 7 days a week or Not.  Its your choice!  What I’m saying is, all it takes is a few simple “systems” that will empower your team, free your time and give you that all-important “Big Picture” view of your operation. 

Episode #90  Maybe The Most Important PROFIT BUILDER In Your Restaurant

Episode #90 Maybe The Most Important PROFIT BUILDER In Your Restaurant

Its no secret that I’m obsessed with Profits.  Always have been since running my restaurants and now, I’m just as obsessed for my clients and other restaurant’s profit.  The alarming fact is, so many restaurants DON'T have a Profitable Menu.  Do you?

Episode #89 Are Millennials REALLY Hard to Manage?

Episode #89 Are Millennials REALLY Hard to Manage?

Today’s episode is all about reinventing your restaurant and your management style. Listen as I share 3 simple best practices to inspire, raise the bar on service and get your team working together to over deliver and beat the competition.

Episode #88 Astounding Service That Knocked My Socks Off

Episode #88 Astounding Service That Knocked My Socks Off

Listen to my latest episode as I detail (in this business of 1000 details), how a true “Team Approach” to service knocked my socks off, made my entire travel experience to this fair city and will long into the future remind me of the real definition of Hospitality.

Episode #87 Make THOUSANDS of NEW DOLLARS with Relationships

Episode #87 Make THOUSANDS of NEW DOLLARS with Relationships

Today’s episode throws that idea out the window and presents an easily actionable and proven way to bring thousands of new dollars in the door.   All by building relationships with other non-competing businesses and leveraging their customers to become your new customers…  UREKA!

Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

My expert today, Mr. Erik Shellenberger weaves his decades of restaurant experience, from the trenches to management with a rare expertise in social media, web design and S.E.O., online reviews and brand building.  He’s going to cut the fluff and give us the basic foundations of success in all these areas. Listen to Erik freely share his knowledge and expertise and watch the needle move.

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

Episode #83  8 Great Things To Tell Your Staff Today

Episode #83 8 Great Things To Tell Your Staff Today

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant - A caring, personable staff that’s all about exemplary service.

Episode #82 The Cash Is In Your Pocket Or Theirs

Episode #82 The Cash Is In Your Pocket Or Theirs

Long ago, I learned “You Don’t Ask, You Don’t Get”.  Don’t be afraid to ask.  Why?  Because the most successful restaurants not only Sell a lot, they Save a lot!  Its just smart business.  Give this episode a listen for more money making and money saving ideas!

Episode #81 Staff Turnover...NEVER again...

Episode #81 Staff Turnover...NEVER again...

When your staff and customers are all singing your restaurant’s praises, lines form out the door and your cash register will ring.  Listen as I share several ideas and strategies on recognizing, rewarding and developing your restaurant “A-TEAM”. 

Episode #80 These 3 Things are Vital to Your Success

Episode #80 These 3 Things are Vital to Your Success

In my book, there is no more challenging business than running restaurants and I often call it the business of 1000 details.  You’ve got ordering, inventory, finances, marketing. payroll and so many balls to keep in the air.  So what should you focus on first?   So give today’s episode a listen.   We’re talking 3 Things to do Today that will really transform the way you do business.

Episode #79 How To Deliver AMAZING Customer Experiences

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #78 Disaster may be around the Next Corner

Episode #78 Disaster may be around the Next Corner

In today’s episode, I speak with Lisandra Pagan, a business interruption expert who lost her own small business to an unforeseen natural disaster. Listen and learn all you can do to not only survive the unexpected, but to move forward more positively and confidently than before. 

Episode #77  Get Bulletproof or Die!

Episode #77 Get Bulletproof or Die!

Today’s episode is all about the potential pitfalls of leasing your space and being at the mercy of your landlord.  All may be well for many years and then the unexpected happens.  To be truly “Bulletproof”, I recommend you explore owning your real estate and if the timing is not right today, working towards this goal for tomorrow… I’m not saying this is the correct thing to do for every situation, but this approach gives you leverage and a stronger “Exit Strategy” for your future and the future of your restaurant.

Episode #76 A Financial Expert Tells All

Episode #76 A Financial Expert Tells All

You can’t run an effective operation without a team and one vital person on that team is your CPA and Tax Professional… but just any CPA won’t due, there is a difference.  Listen to today’s episode as I speak with Mr. Tony Perricelli, CPA and Master of Taxation.  Its all about making more money and keeping more money. 

Episode #75 Are your Customers Peeved?

Episode #75 Are your Customers Peeved?

This episode is all about customer Pet-Peeves.  The most minute details affect the guest’s impressions of your operation and these impressions are lasting.  They absolutely determine whether or not the guest returns.  Take a listen to our discussion as we cover seventeen - that’s right 17 customer service pet peeves to banish forever in your restaurant.