Exploring the Psychology of Menus

Exploring the Psychology of Menus

There are some psychological tactics that can make your menu more effective. Read on to learn more and shop our restaurant consulting products today!

3 Key Factors to Restaurant Success

3 Key Factors to Restaurant Success

There are three factors that can make or break your restaurant. Read on to learn more and shop Restaurant Rockstars for restaurant business plan advice!

4 Benefits of Restaurant Consulting

4 Benefits of Restaurant Consulting

No matter whether you’re opening a brand new restaurant or revamping an old one, restaurant consulting services can help! Shop Restaurant Rockstars today!

Success is in the Details!

Success is in the Details!

Ready to rock your restaurant and take your success to the next level? Check out the training and consulting products from Restaurant Rockstars today!

Your Color Scheme Matters!

Your Color Scheme Matters!

Read our latest article to learn how color scheme can impact your guest experience, then contact Restaurant Rockstars for top-notch restaurant consulting!

Is The Service In Your Restaurant Paramount?

Is The Service In Your Restaurant Paramount?

I expect to receive the same quality of service whether dining in a Denny’s or a 5-Star Restaurant.  The basic principle is the same… its all about hiring the best people with a true desire to serve the public and then developing them, training them, recognizing and rewarding them to build your business.  That’s what I Call “PARAMOUNT SERVICE”!

Are Your Customers Peeved?

Are Your Customers Peeved?

When I ran restaurants, I approached service from the customers point of view.  That is at least twice a week, I was a customer in my own restaurant.   Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”

3 Key Training Points for Your Wait Staff

3 Key Training Points for Your Wait Staff

Opening a restaurant? Check out the three most important areas of server training and contact Restaurant Rockstars today to learn more about our services!

Does Your Restaurant Have “WOW” Factor?

Does Your Restaurant Have “WOW” Factor?

I’ve always believed that dining out in any restaurant should be an “event” and this is certainly what I look for when I dine out in anyplace USA or really anywhere in the world.  A restaurant should provide endless reasons to dazzle the customer, invite them back and create “affinity” with each customer.  

Train your staff for success with 20 minutes and $100

Train your staff for success with 20 minutes and $100

I ran restaurants successfully for 20 years, and the absolute cornerstone of my guest experience was training — daily training.  I’m talking about the importance of pre-shifts and the training that should happen in every restaurant, every day before the doors open for business.  Most restaurants train their staff only on the basics of each job. A host greets and seats customers, bussers clear tables, and waiters and waitresses take orders.

When Your Food Or Ambiance Overshadows Your Service

When Your Food Or Ambiance Overshadows Your Service

I’ve always believed the three most important attributes of any successful restaurant are Food, Service & Ambiance. You naturally expect in any restaurant that the food will be good and that the atmosphere is comfortable and relaxing, appropriate to the menu and concept. Many in the business would argue that each of these three attributes are equally important, yet to me as a former operator, Service really should stand above.

Does Your Full Service Restaurant Have a Fast Food Approach?

Does Your Full Service Restaurant Have a Fast Food Approach?

As restaurateurs, you dine out frequently and when you do I assume you have a critical eye on other’s operations.  If you’re anything like me, you analyze the curb appeal, overall ambiance and above all else, that restaurant’s service and food and beverage quality.

Restaurant + Hospitality Hooks

Restaurant + Hospitality Hooks

Every restaurant has potential hooks, but few restaurants know how to promote them to build their audience and brand. When you hit the jackpot with this form of marketing, your staff are selling more, having more fun and making more money, while your customers are having more fun and spending more money. Next thing you know, your customers are your best marketers, telling everyone they know about your place.

Top Server Mistakes

Top Server Mistakes

These are some of my biggest pet peeves... 

I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes…mistakes that cost restaurants money and customers!

Train Your Servers to be Entertainers – Staff Tips with Roger Beaudoin

Train Your Servers to be Entertainers – Staff Tips with Roger Beaudoin

I have always believed that great service is about taking the guests on a magical journey of everything the restaurant is about. Because let’s face it, guests are often first time visitors to restaurants and they don’t know what they’re going to enjoy or what’s exiting about the restaurant.

It’s really up to the entire service team – not just the wait staff, but also the host, the busser and the bartender. Every part of the service experience should be delivered by a choreographed team.

7 Restaurant Podcasts You Don't Want To Miss

7 Restaurant Podcasts You Don't Want To Miss

Podcasts are a great way to keep up to date with trends on a very specific subject, be it politics, obscure science fiction movies, or restaurant management. They're also a great way to learn from peers, become inspired, and discover new ways to enhance your business.

Here are 7 restaurant podcasts you should be tuning into every week for some restaurant inspiration...

Are You Running a Restaurant or a Business?

Are You Running a Restaurant or a Business?

I spent 20 years starting and operating restaurants. When I first began, I had virtually no experience, so I needed to give myself every advantage. The biggest advantage (I called it my "Secret Weapon") was systems. I knew instinctively that creating systems would make all the difference between succeeding or becoming another statistic.

 
From the get-go, I decided to work on my business now so I could decide how I would work in my business later.
This took some serious work up-front in creating the systems, but this ultimately led to freedom. Now, I could manage from afar (so many operators are so close to their restaurants, they’re missing a fresh perspective) and look at the big picture from 30,000 feet. These systems exploded sales, built my “Dream Team” staff, and created a dominant powerful brand that crushed my competition. They also allowed me to pay great people to run my business as “their own business,” taking “ownership” of the results. You have a system when you can leave your business for a week, a month, or a year, and it will be just as successful—or more so—when you return. I can show you how...

Do You Have A Staff Or A Dream Team?

Do You Have A Staff Or A Dream Team?

The foundation of great restaurant service begins with great restaurant staff.  Surprisingly, this concept is lost on many owners and managers, yet the solution really is simple. 
As the restaurant business is transient by nature, high turnover is a fact of life. I’ve worked with lots of restaurants over the years that struggle to find and keep good help and this negatively impacts the guest experience. When I started my first restaurant the challenge was much the same—that is, until I discovered the magic of building my “dream team.”