Restaurant Lessons From Your Favorite “Pro” Team

Restaurant Lessons From Your Favorite “Pro” Team

It’s no secret that training takes time, discipline and most of all follow-through. You need a game plan, an attentive and willing staff and regular exercises that keep everyone on top of their game.

Is Your Restaurant Running You?

Is Your Restaurant Running You?

Arguably, restaurants are one of the most challenging of all businesses and require a “hands-on” approach. No-one can deny the high failure rate, and marginal operations quickly become new statistics.

The "True" Meaning Of Hospitality

The "True" Meaning Of Hospitality

This service went above and beyond any expectation I had for dinner this particular evening.  I had flown in that day, was tired and hungry and was simply looking forward to checking in to my hotel. Eric was unaware of my special needs, yet intuitively took a personal approach to making my experience and all his guests that evening special and memorable.  We can all take a special lesson in this true hospitality approach from Eric and I hope you think of ways to apply this approach to your own operation.

8 Great Things To Tell Your Staff Today

8 Great Things To Tell Your Staff Today

Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage.  Discuss these 8 great things with your staff today.

F.A.C.E.S. Run Your Restaurant

F.A.C.E.S. Run Your Restaurant

When I ran high-volume restaurants for 20 years, the acronym F.A.C.E.S. served as our team mantra.  Every day in every restaurant across America, we are seeing and serving new guests every day… new Faces, if you will. 

Choosing the Right Items for Your Menu

Struggling with how to develop a well-planned menu for your restaurant business? Read on to learn more and don’t forget to shop Restaurant Rockstars now!

Important Location Factors to Consider

Wondering how to start a restaurant and choose the right location? Read on to learn more and check out the consulting services from Restaurant Rockstars!

Exploring the Psychology of Menus

Exploring the Psychology of Menus

There are some psychological tactics that can make your menu more effective. Read on to learn more and shop our restaurant consulting products today!

3 Key Factors to Restaurant Success

3 Key Factors to Restaurant Success

There are three factors that can make or break your restaurant. Read on to learn more and shop Restaurant Rockstars for restaurant business plan advice!

4 Benefits of Restaurant Consulting

4 Benefits of Restaurant Consulting

No matter whether you’re opening a brand new restaurant or revamping an old one, restaurant consulting services can help! Shop Restaurant Rockstars today!

Success is in the Details!

Success is in the Details!

Ready to rock your restaurant and take your success to the next level? Check out the training and consulting products from Restaurant Rockstars today!

Your Color Scheme Matters!

Your Color Scheme Matters!

Read our latest article to learn how color scheme can impact your guest experience, then contact Restaurant Rockstars for top-notch restaurant consulting!

Is The Service In Your Restaurant Paramount?

Is The Service In Your Restaurant Paramount?

I expect to receive the same quality of service whether dining in a Denny’s or a 5-Star Restaurant.  The basic principle is the same… its all about hiring the best people with a true desire to serve the public and then developing them, training them, recognizing and rewarding them to build your business.  That’s what I Call “PARAMOUNT SERVICE”!

Are Your Customers Peeved?

Are Your Customers Peeved?

When I ran restaurants, I approached service from the customers point of view.  That is at least twice a week, I was a customer in my own restaurant.   Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”

3 Key Training Points for Your Wait Staff

3 Key Training Points for Your Wait Staff

Opening a restaurant? Check out the three most important areas of server training and contact Restaurant Rockstars today to learn more about our services!

Does Your Restaurant Have “WOW” Factor?

Does Your Restaurant Have “WOW” Factor?

I’ve always believed that dining out in any restaurant should be an “event” and this is certainly what I look for when I dine out in anyplace USA or really anywhere in the world.  A restaurant should provide endless reasons to dazzle the customer, invite them back and create “affinity” with each customer.  

Train your staff for success with 20 minutes and $100

Train your staff for success with 20 minutes and $100

I ran restaurants successfully for 20 years, and the absolute cornerstone of my guest experience was training — daily training.  I’m talking about the importance of pre-shifts and the training that should happen in every restaurant, every day before the doors open for business.  Most restaurants train their staff only on the basics of each job. A host greets and seats customers, bussers clear tables, and waiters and waitresses take orders.