Our recent travel experiences differed greatly at a variety of businesses. Whether they were resort hotels, a hip modern motel, high end restaurants, Chinese take-out, the local bagel shop and a bowling alley; the lessons learned are the same. Regardless of the price of your menu or service provided, hospitality is either present or noticeable absent.
In this episode we interview Roger Beaudoin, an entrepreneur, restaurateur, consultant and author. He shares his interesting entrepreneurial journey, his initial inspiration for his first highly-successful restaurant, and valuable tips & advice on growing the profits of your small business.
We all know the Kevin Costner film “Field of Dreams” and the famous line “If you build it, they will come”; but in the world of running restaurants, the reality is “IF you build it, your work begins”. To systemize your business you need to “do the homework”, and it takes a bit of time up-front, but once the systems are in place you have new-found freedom and you’re in the driver’s seat, not the other way around.
It’s no secret that training takes time, discipline and most of all follow-through. You need a game plan, an attentive and willing staff and regular exercises that keep everyone on top of their game.
Arguably, restaurants are one of the most challenging of all businesses and require a “hands-on” approach. No-one can deny the high failure rate, and marginal operations quickly become new statistics.
This service went above and beyond any expectation I had for dinner this particular evening. I had flown in that day, was tired and hungry and was simply looking forward to checking in to my hotel. Eric was unaware of my special needs, yet intuitively took a personal approach to making my experience and all his guests that evening special and memorable. We can all take a special lesson in this true hospitality approach from Eric and I hope you think of ways to apply this approach to your own operation.
Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage. Discuss these 8 great things with your staff today.
When I ran high-volume restaurants for 20 years, the acronym F.A.C.E.S. served as our team mantra. Every day in every restaurant across America, we are seeing and serving new guests every day… new Faces, if you will.
Lighting is an important consideration when you decide to open a restaurant. Read on to learn more and then contact Restaurant Rockstars to get started!
Struggling with how to develop a well-planned menu for your restaurant business? Read on to learn more and don’t forget to shop Restaurant Rockstars now!
Wondering how to start a restaurant and choose the right location? Read on to learn more and check out the consulting services from Restaurant Rockstars!
There are some psychological tactics that can make your menu more effective. Read on to learn more and shop our restaurant consulting products today!
There are three factors that can make or break your restaurant. Read on to learn more and shop Restaurant Rockstars for restaurant business plan advice!
Paul Schlienz joins Andy to chat with Roger Beaudoin, creator of Restaurant Rockstars. This program was originally broadcast July 20, 2017, on Tacoma's KLAY AM - your conversation station.
No matter whether you’re opening a brand new restaurant or revamping an old one, restaurant consulting services can help! Shop Restaurant Rockstars today!
Ready to rock your restaurant and take your success to the next level? Check out the training and consulting products from Restaurant Rockstars today!
Read our latest article to learn how color scheme can impact your guest experience, then contact Restaurant Rockstars for top-notch restaurant consulting!
I expect to receive the same quality of service whether dining in a Denny’s or a 5-Star Restaurant. The basic principle is the same… its all about hiring the best people with a true desire to serve the public and then developing them, training them, recognizing and rewarding them to build your business. That’s what I Call “PARAMOUNT SERVICE”!
When I ran restaurants, I approached service from the customers point of view. That is at least twice a week, I was a customer in my own restaurant. Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”.
Opening a restaurant? Check out the three most important areas of server training and contact Restaurant Rockstars today to learn more about our services!